What our Customers say...


I would highly recommend SERVPRO of NW and SE Dutchess County to anyone who found themselves in a similar situation.  I want to especially thank Zack for his professionalism throughout this difficult process.  He always responded to my questions and concerns in a timely manner.  He and his team went above and beyond to make sure the job was completed and completed well.  Thank you so much for all your help and guidance.

Kym in the office was wonderful on the phone and Zack the project manager thoroughly explained the process, followed up with me and was compassionate in this traumatic event. He was a pleasure to deal with.  

The entire crew from start to finish was responsive, efficient, steady, pleasant, and respectful of me and my contents.  Neat and organized- they made a traumatic event bearable.  They were fabulous! They took care of everything!

Since both my husband and I were here at different times, they had to explain everything twice and didn't get annoyed when we asked them the same questions.

Very pleased with the services!

SERVPRO of NW and SE Dutchess County was excellent for the emergency services.  They did whatever they could to aid in the water problem.

I give them all 10s!

The crew that came was very skillful and thorough and yet they completed the work very quickly.

Our team was beyond our expectations. Zack, Chuck, Leon, Trish and Corr were all absolutely wonderful.  Kim is so helpful and kind.

They were very neat and courteous to the staff while removing material from the damaged areas.

Your 2 dedicated and thorough technicians who cleaned the carriage house and food bays at Grasmere Farm in preparation for the RSF fundraiser contributed to the success of the event!

I cannot say enough positive things about the SERVPRO staff.

I want to thank Kym for her unfailing warmth and kindness to me and I know that it is not easy to find workers with the qualities your crew posses!

All tens! Perfect score!

Thank you for your mitigation of our leaking roof! Your team's effort definitely prevented any further mold damage!

Very stressful time- SERVPRO was awesome. Thank you!

Keep up the good work!

Extremely courteous, efficient, a great eye for detail, and a great team.  Great job!

Have no recommendations to offer. SERVPRO performed the services we needed for our home beyond our expectations.  We would not have changed anything.  SERVPRO comes highly recommended from us.  Thank you to State Farm for introducing us to such a great group of people!

No recommendations I can think of. They were wonderful! Totally satisfied!

SERVPRO was excellent! Friendly, helpful and did a great job!

The team was great! 

Brendon and Josh did excellent work.  Zack was very attentive and responsive as well.

Brendon was extremely professional and knowledgeable.

Brendon, Sean, and Dan... Thank You!

Professional, knowledgeable and prompt! Excellence service.

The entire team at SERVPRO was outstanding. From the first phone call to the very end of making it like it never happened

I really appreciate all the wonderful work everyone put forth in such a terrible time. With our whole town having flooded, the best crew returned my home to a normal living condition. Thank you so much for everything.

SERVPRO was excellent! Friendly, helpful, and did a great job!

Would recommend to anyone! Very Satisfied!!

Excellent work-very satisfied- thank you

From the remediation to the build back SERVPRO has exceeded my expectations. I would recommend them again and again.

Everything turned out really well. all the details are exactly as we requested. many thanks to you your team for a beautiful job and for being so pleasant to deal with. your many visits to the house made a big difference.

Everything.. was great!

Servpro was professional, polite, courteous, and helpful during the duration of the job. Me and my husband were home at different times and the crew had to explain everything twice, they were very helpful in explaining everything twice to us.

I would recommend Servpro to my friends and family, and would use Servpro of NW & SE Dutchess again should the need arrise. Keep up the good work!

From the office to the crew all the personnell were a pleasure to work with.

We had an unexpected tragedy in my home and SERPVO of NW & SE Dutchess County came to the rescue with extremely fast arrival and service. They had the utmost respect for our situation and made everything much easier. I would highly recommend them.

A big thanks to the team. Our capets look great and we will definitely be using you again.

SERVPRO of NW & SE Dutchess County performed the services we needed for our home beyond our expectations. We would not have changed anything. They come highly recommended from us. Thank you State Farm for introducing us to such a great group of people.

We were up there on Friday for a quick stop in and everything looks great. I can't believe how terrific the basement looks!! Thank you, thank you, thank you!!

We are getting settled back into our house after a fire a year ago. It has been a very grueling experience, but we never would have gotten through this without SERVPRO. They were on scene while the fire trucks were still there and started the cleanup that night. Lisa and the SERVPRO staff were there for us every step of the way. We appreciate their help, their support, and especially their hugs. Thank you so much for everything.

SERVPRO of NW & SE Dutchess County is incredibly reliable and provides unbelievable customer service. Last year one of our pipes burst in the middle of the night and within minutes, SERVPRO was able to help out... Would confidently recommend this team to anyone!!

We are just days from moving back into our house after our November house fire. So many thank yous to send out... to Lisa Ann Scott Smith and her crew at SERVPRO of NW & SE Dutchess County...they are the best!

At home, thanks to SERVPRO of NW & SE Dutchess County.  My home repairs were well on their way and the clean-up finished almost overnight, the equipment to dry out and disinfect everything was pulled yesterday and we are on our way to repairing the floors.

Great communication! Very happy with the clean up!

No tips needed, excellent service was provided! Josh was a pleasure to work with- Thanks Josh!

Zack was amazing from start to finish.  All of the demo crew were hardworking and cleaned up great.  Everyone was so helpful in every way!  The entire team went above and beyond.

Was so wonderful to have someone there to help us and take care of it all!  Continue to stay as wonderful as you are!

Your team was top-notch and very professional.  I have recommended SERVPRO of NW and SE Dutchess County in advance to all my friends!

SERVPRO provided excellent service.  Brendon was professional, caring and knowledgable.  The team helped make this difficult time easier to deal with.

I have never experienced an incident like this! Your staff made this hardship 10x easier for me and put my stress at ease.  Great job by all!

All individuals were prompt, polite, considerate, careful to take care of things, informative and knowledgable. 

Wonderful service!  Personnel were friendly and knowledgeable.  They took a lot of stress away from my life.  Would highly recommend!

Scott, Cody and their entire team worked around the clock to minimize the water damage after a frozen pipe burst in my home.  They were very courteous and I was pleased with their work.

Excellent service and expertise.  Thanks! You are the best!

A pleasure to deal with!!  This was a very painless experience for a painful situation.

My experience was as good as can be.  Zack did an outstanding job.  He kept me calm and informed.  I knew where the process was at all times and felt confident that I was in good hands.

The staff was great at dealing with our very stressful situation. 

Fantastic service done right!  Loss occurred the day before i was scheduled to go on a long planned trip to Italy.  Work was taken care of while I was away, no worries!